Shipping policy
Processing Time
Orders are normally processed within 1 to 3 business days after payment has been successfully confirmed.
You will receive an order confirmation email after your order has been placed. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.
Delivery Time
Our products are shipped directly from our suppliers. Estimated delivery time is 2 to 4 weeks after your order has been processed.
Delivery times are estimates and may vary depending on your location, the shipping method, customs processing, carrier delays, weather conditions, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us so that we can investigate the status of the shipment.
Shipping Destinations and Rates
We ship to the destinations available at checkout.
Shipping costs are calculated and displayed at checkout before you complete your order. The shipping cost may depend on your delivery address and the shipping method selected.
Customs Duties, Import Taxes and Other Charges
For orders shipped outside Switzerland, the destination country may impose customs duties, import taxes, VAT, customs clearance charges, or other fees.
Unless otherwise stated at checkout, such charges are not included in the purchase price or shipping cost and may be payable by the customer.
These charges are determined by the authorities or service providers in the destination country, and Trendy Shop cannot determine or control their amount.
Customers are responsible for complying with the import requirements applicable in their country.
For information about Swiss customs duties and allowances, please refer to the Swiss Federal Office for Customs and Border Security.
Split Shipments
If you order multiple products, your order may be shipped in separate packages and may arrive on different dates.
You will not be charged additional shipping costs solely because your order is shipped in multiple packages, unless additional shipping charges were expressly disclosed and agreed to before the order was completed.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order.
If an order cannot be delivered because the customer provided an incorrect or incomplete delivery address, Trendy Shop cannot guarantee successful delivery and may charge reasonable additional shipping costs if the customer requests that the order be reshipped.
This does not affect any rights the customer may have under applicable law.
Lost or Delayed Packages
If your tracking information has not been updated for more than 14 days, or if your order has not arrived within 6 weeks after shipment, please contact us at:
We will investigate the shipment with the carrier where possible.
If a shipment is confirmed as lost or another issue arises, we will handle the matter in accordance with applicable law and our applicable customer policies.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents, if possible, and contact us as soon as reasonably possible.
If you receive an item that is defective, damaged, incorrect, or materially different from what you ordered, please contact us so that we can review the issue and determine the appropriate solution in accordance with applicable law.
Trendy Shop does not offer voluntary returns or exchanges for correctly delivered products that are free from defects. This includes returns due to a change of mind, incorrect size selection, incorrect colour or model selection, or simply no longer wanting the product.
For further information about refunds and defective, damaged, incorrect, or materially different products, please see our Refund Policy
Any customer rights that cannot legally be excluded or restricted remain unaffected.
Contact
Trendy Shop
Lindauring 13
6023 Rothenburg
Switzerland
+41 78 636 84 58