Refund policy
Returns and Refund Policy
Returns
We do not offer voluntary returns or exchanges for products that have been correctly delivered and are free from defects.
This means that products cannot be returned simply because you have changed your mind, ordered the wrong size or colour, or no longer wish to keep the product.
Any rights that cannot legally be excluded or restricted under applicable law remain unaffected.
Defective, Damaged or Incorrect Items
Please check your order after delivery.
If your item arrives damaged, is defective, or is different from what you ordered, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, a description or photographs of the issue.
We will review the issue and inform you about the next steps in accordance with the applicable law and our terms and conditions.
If the issue is our responsibility, we will provide you with the appropriate return instructions.
Items That Cannot Be Returned
We do not accept returns for products that:
have been correctly delivered and are free from defects;
are being returned because the customer changed their mind;
are being returned because the wrong size or colour was ordered; or
are otherwise no longer wanted by the customer.
Gift cards and products expressly marked as non-returnable or final sale are also excluded from voluntary returns.
These exclusions do not apply to any rights that cannot legally be excluded or restricted.
Exchanges
We do not offer exchanges for products that have been correctly delivered and are free from defects.
If you ordered the wrong size or colour, we cannot guarantee an exchange or return.
For defective, damaged, or incorrectly delivered products, please contact us so that we can review the issue and determine the appropriate solution.
Refunds
We do not provide refunds for correctly delivered products that are free from defects where the customer simply changes their mind, orders the wrong size or colour, or no longer wants the product.
Where a refund is required under applicable law or has otherwise been agreed by us, it will be processed using the original payment method where possible.
Processing times may vary depending on your bank or payment provider.
Delivery Times
Our products may be shipped directly from our suppliers or fulfilment partners.
Estimated delivery times are generally 3 days to 4 weeks, depending on the delivery destination and other circumstances.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Orders Delivered Outside Switzerland
If you place an order for delivery outside Switzerland, the mandatory consumer protection laws of the destination country may apply.
Where mandatory provisions of the applicable law provide you with rights that differ from those stated in this policy, those mandatory provisions will apply.
For customers in the European Union or other jurisdictions where a statutory right of withdrawal applies, any such right will be handled in accordance with the applicable mandatory law.
Applicable Law
This policy is intended to comply with applicable Swiss law.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
Swiss online shops are subject to various legal requirements, including requirements concerning transparency, identification of the seller, the ordering process and electronic confirmation of orders.
Contact
Trendy Shop
Lindauring 13
6023 Rothenburg
Switzerland
Email: siamandmohamad452@gmail.com
Phone: +41 78 636 84 58